The  Corrective Action Plan (CAP) solution enables brands to efficiently manage and resolve non-conformities—referred to as Corrective and Preventive Actions (CAPAs)—that are identified during a Second-Party Audit (SPA). This ensures that issues are addressed systematically and helps prevent their recurrence, thereby strengthening overall compliance and quality management.

This comprehensive solution provides greater transparency, improved collaboration with suppliers, and streamlined workflows, ensuring brands achieve compliance and foster better supplier relationships.

Key Use Cases for the CAP Solution:

• Audit Follow-Up: Address and resolve non-conformances identified during supplier audits in a structured and efficient manner.
• Supplier Improvement: Track and ensure suppliers implement corrective and preventive actions to enhance performance and compliance.

Key Benefits:

• Enhanced Accountability: Clear workflows and comprehensive record-keeping ensure suppliers address non-conformances effectively, driving accountability and promoting consistent compliance efforts.
• Improved Efficiency: Streamlined CAP management processes and automated notifications reduce manual effort, enabling brands to resolve non-conformances faster and with less administrative burden.
• Transparency and Collaboration: Integrated commenting, revision requests, and communication features foster better collaboration between brands and suppliers, ensuring everyone is aligned on CAP expectations and progress.
• Detailed History and Audit Trails: Comprehensive logs of CAP actions, approvals, and revisions provide brands with clear documentation for internal audits and external reporting, ensuring data integrity and traceability.
• Timely Resolution: Automated reminders and approval workflows minimize delays, ensuring CAPAs are resolved within the target timelines and reducing risks associated with unresolved non-conformances.
• Strategic Insights: The structured CAP process helps brands identify recurring issues and root causes, enabling informed decisions to improve supplier performance and overall supply chain resilience.

Key Features:

• Centralized CAP List View:
  • View all CAPs and CAPAs in a single, user-friendly interface.
  • Track progress, status, and history of all actions in real-time.
• Comprehensive CAPA Management:
  • Record and manage root cause analysis, corrective actions, preventive actions, and responsible parties.
• Automated Workflows:
  • Trigger email notifications for CAP submissions, revisions, and approvals.
  • Automate task assignments and reminders for pending actions.
• CAP Request Reminders with Frequency Tracking:
  • When a brand user sends a reminder for a CAP request, the email includes the number of reminders sent in both the subject and body.
  • The CAP details section displays the total count of reminders issued.
  • The Send Reminder button also visually reflects the current count.
  • This supports timely follow-ups, clear communication, and strengthens the audit trail by tracking engagement between brands and suppliers
• CAP-Level Submission:
  • Supplier Role: Suppliers can now submit all CAPA responses together at the CAP level, improving workflow efficiency for large-scale CAPs.
  • Brand Role: Brands can submit reviewed CAP responses back to suppliers at the CAP level, streamlining the review process.
• Flexible Data Management:
  • Allow editing of CAPAs while maintaining a detailed history of changes.
  • Include attachments for supporting evidence to enhance the review process.
• Actionable Insights:
  • Generate exportable reports summarizing CAP progress and compliance status.
  • Users can generate and download an Excel report for any CAP, which includes all CAPAs along with their change history and version details.
• Enhanced Collaboration and Control:
  • Enable suppliers to respond to CAPAs with clear guidelines and editable fields.
  • Allow brands to review, request revisions, or approve responses with robust commenting and history tracking.

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