As a Brand (with admin access), you can now unlock a locked or completed audit request directly from the platform without contacting the TrusTrace Support team. The unlock option is available from the audit details page. A confirmation prompt is displayed before the audit is unlocked, and all previously entered data is preserved. Audit requests cannot be unlocked once a CAP request is initiated.

Once unlocked, the audit returns to the Completed state, and you can make the necessary corrections and resubmit. The unlock action is logged in the audit history with the user name and timestamp.

Key Benefits for Brands

• Self-Service Corrections: Unlock audit requests directly from the platform, removing the dependency on the TrusTrace Support team for routine corrections.
• Data Preserved on Unlock: All previously entered audit data is retained when an audit is unlocked, ensuring no information is lost during corrections.
• Traceable Unlock History: The unlock action is recorded in the audit history with user and timestamp details, maintaining full accountability.
• Built-in Safeguards: Audits with active CAPs cannot be unlocked, protecting the integrity of ongoing corrective action workflows.

This update gives brand admins direct control over audit corrections, reducing turnaround time and eliminating the need to contact the TrusTrace Support team for routine operational tasks.

Documented in: You must log in to the platform to access the below link.