As part of our continuous improvement to our API, we have now enabled the response header to include a unique request-id. This will help you as a brand to easily and clearly report the requests that failed, by simply sharing the below with us:

  • request-id
  • date request sent
  • environment (training or production)


TrusTrace support is now enabled to get details of the request using the request-id to investigate & sort out the issues. This change doesn't impact the API integration in place and you only need to capture the request-id from the header.